Spa Arrival
You are encouraged to arrive 15 minutes prior to your appointment to enjoy the exclusive facilities at The Spa. Please understand that late arrivals will result in a reduction of treatment time. You are also welcome to use the facilities before or following your treatment.
Scheduling an Appointment
To ensure your preferred time and treatment is available, we recommend booking your appointment in advance. Our specialist reservations team is available to guide and assist you in selecting the most suitable treatment.
During your Spa Visit
Please respect all Spa Guests’ right to privacy and serenity. In light of this, The Spa is a cell-phone, pager and smoking free zone.
Our locker/steam room facilities for male and female clients are separate, and, therefore, the use of swimwear is optional and of personal preference. Our heated pool and heated conversation tubs are coed and swimwear is required.
During your massage, body treatment or facial, undergarments are not recommended but may be worn basis your personal preference. The therapists will adjust their techniques as needed to work around the garments.
Age Requirement
The minimum age requirement for access and treatment in The Spa is 18. Parental consent is required for ages under 18.
Gratuity
Our menu prices do not reflect gratuity. However a 20% auto gratuity will be added to your bill at check out for your convenience.
Cancellation Policy
We require a credit card number to reserve your appointment. We do not take American Express. A 100% cancellation/reschedule charge will be incurred for any treatment or service not cancelled/or rescheduled a full 24 hours prior to an appointment, 48 hours prior to a full day spa retreat and a full 7 days prior to large group events.
Homecare
To continue your spa regime and experience at home, all products used in the treatments can be purchased from The Spa reception.